Privacy Policy
Last Updated: January 08, 2026
ExcelTrainingAndTemplates.online (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website exceltrainingandtemplates.online, purchase our digital products (Excel training courses and templates), or interact with our services (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the website.
1. Information We Collect
We collect the following types of information:
A. Information You Provide Directly
- Account information: name, email address, password (if you create an account)
- Purchase information: billing name, email, billing address (for tax purposes), payment details (processed securely by third-party processors we do not store full card numbers)
- Communication: messages you send us via contact form, support tickets, or email
B. Information Collected Automatically
- Technical data: IP address, browser type & version, device type, operating system, time zone
- Usage data: pages visited, time spent, referring/exit pages, clickstream
- Cookies & similar technologies: see our Cookie Policy below
C. Payment Information
We use secure third-party payment processors (Stripe, Razorpay, PayPal, etc.). We do not store your full payment card details.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our Services
- To process purchases, deliver digital downloads, and send order confirmations & download links
- To send transactional emails (order confirmations, download access, receipts)
- To respond to your inquiries, support requests, and customer service
- To send marketing communications (newsletters, promotions, new template/course updates) only if you have opted in
- To prevent fraud, abuse, and ensure security of the website
- To comply with legal obligations (tax, accounting, consumer protection laws)
- For analytics and improving user experience (aggregated & anonymized data)
3. Legal Basis for Processing (GDPR/EU/EEA Users)
If you are in the European Union, EEA, UK, or Switzerland, we process your personal data based on the following legal grounds:
- Performance of a contract - when you purchase a product or create an account
- Consent - for marketing emails (you can withdraw consent anytime)
- Legitimate interests - fraud prevention, website security, service improvement
- Legal obligation - tax reporting, accounting compliance
4. Sharing Your Information
We do not sell your personal information. We may share your data only in these limited cases:
- Service Providers - payment processors (Stripe, Razorpay, PayPal), email service providers (Mailchimp, Brevo), hosting providers, analytics tools (Google Analytics — anonymized)
- Legal Requirements - if required by law, court order, or government request
- Business Transfers - in case of merger, acquisition, or sale of assets
5. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence (including India, USA, EU countries).
We use appropriate safeguards such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Privacy Shield (for US providers where applicable)
- Only working with providers that offer adequate data protection
6. Your Data Protection Rights
Depending on your location, you may have the following rights:
- Access - request a copy of your personal data
- Correction - update inaccurate information
- Deletion - request removal of your data (subject to legal retention obligations)
- Restrict processing
- Object to processing (especially marketing)
- Data portability - receive your data in a structured format
- Withdraw consent - where processing is based on consent
For EU/EEA/UK users: You also have the right to lodge a complaint with your local data protection authority (e.g., ICO in UK, CNIL in France).
To exercise these rights, contact us at: support@exceltrainingandtemplates.online
We will respond within one month (extendable under GDPR rules).
7. Data Retention
We keep your personal data only as long as necessary:
- Purchase & order data - 7 years (for tax & accounting legal requirements)
- Account data - until you delete your account (or request deletion)
- Marketing data - until you unsubscribe/withdraw consent
- Analytics data - anonymized & kept longer for trend analysis
8. Security of Your Information
We implement reasonable technical and organizational security measures to protect your data against unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. Cookies & Tracking Technologies
We use cookies and similar technologies for essential functions, analytics, and (with consent) marketing.
10. Children's Privacy
Our Services are not directed to children under 16 (or the age of consent in your country).
We do not knowingly collect personal information from children.
If we become aware of such data, we will delete it immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted here with a revised “Last Updated” date.
Significant changes will be notified via email (if you have an account) or prominent notice on the website.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@exceltrainingandtemplates.online
Website: exceltrainingandtemplates.online/contact
Website: exceltrainingandtemplates.online/contact